Concierge booking program
Congratulations! Your shop has been identified as one of the best grooming salons in Philadelphia! As a top-tier salon, we’re delighted to invite you to partner with GoodFriend as a member of our pet concierge booking program.
GoodFriend is a new online platform
that connects pet parents and pet care pros
Developed by pet care professionals at Kinship, a division of Mars Petcare, GoodFriend is a premium online platform designed to seamlessly connect pet parents with top-notch pet care professionals in their area.
As pet parents request grooming services through our platform, our concierge team works with the top local grooming salons to fill those requests. Your business was one of the few selected for this program and we are excited for the opportunity to work with you!
Philly's best
Our team set out to find the top groomers in Philadelphia for this program. All partners invited to join our program must meet the following criteria:
A commitment to your craft and community with certifications and grooming association memberships
Quality of care with premium pet care equipment and products
A variety of high-end service offerings
A positive reputation in the community with satisfied pet parents
Located within a 5 mile radius of the direct Philadelphia Central Business District
Recent recognition in a ‘best of’ feature for Philadelphia
We book your business, you do what you do best
As part of our partnership, your salon will be promoted online and you will receive a personalized business landing page. We will highlight your services and availability on GoodFriend's platform for pet parents to discover, research, and book appointments, all at no cost to you.
To help our audience get to know you and your salon, we will include your business in an upcoming article that highlights the best groomers in Philadelphia. This feature will be shared on GoodFriend.com, our social channels, and our well-established sister site, The Wildest. In addition to our existing network of pet parents, we are also running an ad campaign in Philadelphia for pet parents looking for pet care professionals.
When interested pet parents request appointments through our platform, GoodFriend’s Customer Experience team will contact you to book an appointment that works for both you and the client. We bring you new clients and appointment requests while you continue to provide the high-quality service that your salon is known for.
As interested pet parents request appointments through our platform, GoodFriend’s Customer Experience team will reach out to you to book an appointment that works with both you and the client’s schedule. We bring you new clients and appointment requests while you continue to provide the high-quality service that your salon is known for.
If you have any additional questions, check out our FAQ page for more details or contact us directly at prohelp@goodfriend.com.
We look forward to working with you!
Where can I learn more?
Team GoodFriend
is here to help
Send over questions you have to prohelp@goodfriend.com, and we’ll get back to you asap.
FAQs
This program is FREE to our partnered grooming salons. Our goal is to help pet parents find the best possible care for their pets and support the top local salons that provide that level of care. As part of our launch we are also waiving our usual 5% fee to pet parents for this program! In the case of pre-purchased appointments, like the ones we purchase to secure spots for our pet parents, we will not be charging any merchant fees.
Sit back, relax, and wait for us to contact you with appointment requests. There is no minimum on appointments required for you to be a part of this program so you just need to keep doing what you do best and we’ll handle everything else.
In addition to our existing network of pet parents on our platform, our team is also running a number of targeted ads to pet parents in the Philadelphia area. We are also out and about meeting pet parents and their pups while promoting our services at local pet-friendly events.
As requests for great groomers in their area come in, we work to match the requests with the availability of our premiere partnered salons, like you! With the holiday season nearing, we have seen a significant spike in requests for appointments for top groomers in the Philadelphia area. We would love to work together to support your business and turn these pet parents into loyal clients.
We’re not just booking, we’re building. We are inviting you to be a part of something entirely new in the pet industry. This partnership offers your business new clients, the prestige of being promoted as one of the top pet care pros in your city, partnerships at local events and other exclusive perks.
Clients will pay in-store with your team as usual. We know time is money in your business. That’s why, if the client is a no show, we will cover the cost of the appointment.
We are here to support you. You can reach our team directly for all of your needs at prohelp@goodfriend.com